TERMS - OLIVE DRAB FARM

ORDER TIMELINE     

Our company handcrafts all products within 7-10 days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take up to 7 days to be created for you.

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

  • keeping at room temperature
  • keeping out of direct sunlight
  • following recommendations of use

Your product(s) can be damaged if:

  • Left in direct sunlight
  • Not used within the recommended time
  • Used against recommendations

Custom orders

We always love creating new products from scratch. Please contact us for a quote.

www.olivedrabfarm.com/contact/

Custom orders can have a lengthier processing time. Ask us for details.

 

SHIPPING

Our company ships through the following carriers

* UPS, USPS, and FEDEX

International shipping 

We happily support and love our international customers.

We ship all International products through USPS, UPS, and FEDEX.

Olive Drab Farm is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* We charge a low, flat shipping rate to be fair to all customers.

 

RETURNS

Our policy lasts 15 days but this is for defective or damaged products only.  Due to the nature of the products we make, we do not accept return.

Personalized and/or customized goods are exempt from being returned as well, unless the product arrives defective.

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at thebarn@olivedrabfarm.com

Shipping

To return your product, you should mail your product to: 14205 Oakwood Dr, Hudson, FL 34669.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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